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Speed up your business with Salesforce solutions.

Unlock untapped value. Drive agility into motion. And create the business you want with Salesforce and Devoteam S Platform.

Official Salesforce Partner
Official Salesforce Partner

Do business easily, seamlessly and securely - at a fast pace. Devoteam S Platform offers a holistic approach to the Salesforce portfolio, so you can reimagine your business and keep ahead of the competition.

Mulesoft integration platform

Speed up connectivity across ecosystem

Streamline processes with a single platform for APIs and integrations. Giving you rapid application and heightened data and device connectivity.

Tableau Salesforce

Translate data insights into concrete actions

Deploy multiple data sources to enable fast and accurate decision-making.

Salesforce Sales and Marketing.

Accelerate Sales & Marketing Effectiviness

Deepen your customer knowledge with advanced technology. And sharpen your sales and marketing efforts with targeted action.

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Salesforce is a cloud-based customer relationship management (CRM) platform that helps organizations coordinate their marketing, sales, and support efforts. It centralizes all the data on a given customer so that all the teams within an organization, or across several different organizations, can easily and instantly access the information they need to provide a pleasant and cohesive customer experience.

Salesforce functions as both a Software as a Service (SAAS) that’s ready to use out of the box as well as a Platform as a Service (PAAS) which provides a platform and framework for developing custom websites and applications.

Salesforce solutions cover a variety of needs. The Salesforce Sales Cloud is the core CRM solution for the management of marketing, sales, and customer support, while the Salesforce Service Cloud comes with additional tools for businesses focused on improving customer service and satisfaction.

Salesforce’s Marketing Cloud enables you to track and manage marketing campaigns and content and also includes powerful marketing automation tools using Pardot.

Salesforce also offers an Analytics Cloud which permits you to visually analyze your customer and sales data.

On the more technical side of things, Salesforce’s Internet of Things (IoT) Cloud lets your company efficiently monitor and process data from your connected devices in real time. Finally, developers can use the Salesforce App Cloud to build custom applications.

At its most basic level, organizations use Salesforce to get their product, commercial, and service teams on the same page. The software allows employees to track where a customer is in the pipeline as well as their activity in a single glance. Salesforce also provides a simple way to quickly communicate within an organization as well as with customers and partners.

By utilizing Salesforce’s online application rather than legacy CRM solutions, organizations can significantly reduce costs and development time as expensive on-premises servers or software licenses are no longer needed.

A solution manager in Salesforce is a user who has the ability to edit, delete, and make Salesforce solutions visible within the platform’s service portals. Most organizations assign this role to product experts who possess strong customer service skills.

Salesforce Knowledge is a support portal where both customers and employees can ask and answer questions about the technology. Within the knowledge management platform, questions and answers, called Articles, can be published in a way that makes them either visible to customers or only internally within the organization. 

Salesforce solutions are answers to Knowledge Base queries which are posted for both customers and employees to view. While solution managers can choose whether Articles are made public or kept private, Salesforce solutions are available to all.

In addition to offering more control over the visibility of published replies, Salesforce Knowledge also enables managers to categorize and segment articles. These advanced functionalities improve search and integration and result in more rapid case resolution as opposed to Salesforce solutions.

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Our industries. We work with you.  

High Tech

Unlock the power of high tech to drive powerful customer experiences. We help you transform your data into personalized journeys that lead to new revenue opportunities.

Public Sector Salesforce

Public Sector

Build responsive and strong connections between citizens, employees and government services. Evolve quickly, in a modular way by streamlining services, ramping up efficiencies and supporting innovation.

Professional Services

Teamwork wins on this path. Streamline all areas of your business with collaborative professional service solutions. Harness teamwork and unlock its full potential.

Communication & Media

Employ retail solutions to erase the boundaries between digital and physical storefronts. Deliver unrivaled customer engagement, with intelligent and personalized experiences.

Education

Drive learner and institution success across the entire educational journey. Extend the power of Education Cloud to deliver solutions for higher education and beyond.

Healthcare & Sciences

Mountains of connected patient data. Transform patient care with healthcare solutions. Connect conversations, devices, processes, services and patient healthcare data in a whole new way.

Retail and Customer goods Salesforce

Retail & Customer Goods

Employ retail solutions to erase the boundaries between digital and physical storefronts. Deliver unrivaled customer engagement, with intelligent and personalized experiences.

Financial Services Salesforce

Financial Services

Unlock the full power of your financial institution. Deliver smart, integrated experiences that connect your teams and help them focus on what’s important - serving their customers’ needs.

Non-Profit

Get non-profit solutions for powerful fundraising. Streamline the back office, run advocacy campaigns and build a more holistic way to involve stakeholders.

Customer stories. Every day, we help businesses just like you.

Data-driven business growth through ECM System and data science implementation

The challenge Risk Intelligence is a world leader in risk...

Renewal of a MuleSoft landscape for a government organization

The challenge A project that was only approached as ‘maintenance’....

SODEXO: Exploring unlimited possibilities by adopting a new CRM

Together with Bruno Vanhaelst, Sodexo CMO, discover how Sodexo turned to...

DRIBE: Using data to drive better business decisions

The challenge This car leasing company had the challenge of...

MuleSoft platform enablement workshops for international manufacturer

The organization was looking for a modern Integration Platform and selected MuleSoft as their integration solution. Devoteam was selected as their MuleSoft partner for this project.

MuleSoft AnyPoint as a foundation for sales growth at a media organization

The challenge Our client wanted to improve its advertising sales...

Fully digital, omnichannel experiences for a beverage retailer

The challenge A Client’s challenge was to achieve a fully...

Multi-Phased approach to enable e-Commerce for Retailer during COVID-19 restrictions using MuleSoft

The challenge COVID-19 Government Mandates restricting customers and employees physical...

Insights and events. The digital world is ever-moving, fast. Keep up to date with the latest news and insights.

November 5, 2021

Combining event-driven architecture principles with MuleSoft’s API-led connectivity approach

Many organizations undergoing digital transformation have a pressing need to...

#API#Connectivity#Integration#MULESOFT
Read more

July 25, 2022

Embracing a Product over Project Mindset

The shift from a project to a product mindset There’s...

#devops#product
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January 16, 2023

MuleSoft Composer – Part I

MuleSoft Composer for Administrators and Business Analysts – What it...

Read more

November 5, 2021

To EDI or Not To EDI – That’s the Question

Alive & Kicking for more than Half a Century In...

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August 8, 2022

Why work with Salesforce Partner?

Utilising the power of Salesforce technologies to fuel business growth...

#MULESOFT#Salesforce#tableau
Read more

January 23, 2023

MuleSoft Composer – Part II

MuleSoft Composer for Administrators and Business Analysts – Example Composer...

Read more

November 18, 2021

Implementing the Competing Queue Consumer Pattern with MuleSoft

The Competing Queue Consumer Patterns enables the processing of messages...

#Connectivity#Integration#MULESOFT
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August 16, 2022

How to use the MuleSoft Json Logger and publish logs to external systems

This blog post explains formatted logging in Mule applications and how to use the MuleSoft Json Logger connector to publish selected business logs to external systems such as ELK or Splunk.

#Integration#MULESOFT#Salesforce
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News

January 18, 2022

MFA Becomes Mandatory for Salesforce 1 February

To meet increasingly critical cybersecurity challenges, Salesforce has announced the implementation of multi-factor authentication (MFA) so that users can continue to access their services. This change will take effect from 1 February.

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January 19, 2022

Why migration to Mulesoft V4 should be at the top of your 2022 to-do list

Which release should you be on? MuleSoft released Mule Engine...

#Integration
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August 26, 2022

APIs Demystified: What they Are, How they’re Used, & an Amazon API Example

APIs are all around us. Many of us interact with them every day without giving it a second thought. In this blog, we will explore what APIs are, how they're used and Amazon’s API first strategy.

#API#Integration#MULESOFT#MuleSoft Anypoint#Salesforce
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News

September 2, 2022

MuleSoft Three Peaks Challenge supported by Devoteam for the Bliss Charity (3rd – 5th October ’22)

The MuleSoft CPG Team with the support of Devoteam are...

#bettertogether#charity#MULESOFT
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